Help.

It depends on the fare rules shown when you booked. Flexible fares can usually be moved, the cheapest fares often cannot, and the airline charges its own fee for any change plus any difference in fare.

Open your booking and send us a change request, or call us with your reference. We read the rules on your exact ticket, price the change with the airline and tell you the real cost before you decide.

Fares are non-refundable once booked unless the airline cancels your flight or the fare rules on your ticket allow a refund. We show you which kind of fare you are buying before you pay.

Where a refund is due, we claim it from the airline and pass it back to your original payment method as soon as the airline releases it.

Name corrections depend on the airline. Some allow small fixes for free, some charge a fee, and a few treat any change as a new ticket.

If you spot a mistake, call us straight away and we will ask the airline what it allows. The sooner we ask, the more options there usually are.

Every fare on the results page shows the bags it includes, both cabin and checked. Different fares on the same flight can include different bags, which is why we show it per fare rather than per airline.

If you need more, extra bags can be added at booking at the airline’s own price.

Where the airline offers a seat map, you can pick seats at booking. Some seats are free and some carry a charge set by the airline, and the price is shown before you select.

If you skip seats, the airline assigns them at check-in.

Check-in is with the airline, not with us. It usually opens online 24 to 48 hours before departure on the airline’s app or website, using the booking reference from your e-ticket email and the surname on the ticket.

If your trip uses more than one airline you may have a reference for each. Your e-ticket email lists them all.

Airlines can change schedules, aircraft or routes after you book. When a change lands on your booking, we call you with the options the airline offers rather than leaving you to spot an email.

Where a significant change entitles you to an alternative flight or a refund, we help you claim it.

Yes. Children aged 2 to 11 and infants under 2 can be added in the travellers box when you search. The airline prices them, so the fare for each child is shown before you book.

Everyone travels on the same booking, so you only need one reference for the family.

Yes. Choose Multi-city in the search and add up to four flights, each with its own dates. The whole journey is priced together and booked on one reference.

For anything with more than four flights, call us with the cities and dates and we will price it and book it for you.

Our team books and tickets your flights with you by phone and gives you the booking reference, which is what the airline asks for at check-in.

The price shown covers the whole stay for the room and dates you picked, with taxes included. The only exceptions are charges the hotel collects itself on arrival, such as city tax.

Any charge the hotel collects locally is listed before you book, so the total is never a surprise at reception.

Some cities charge a small tax per person per night that the hotel collects directly from guests. It is set by the local authority, not by the hotel or by us.

Where it applies we show it on the room before you book, so you know what to expect when you check out.

Each room says whether it can be cancelled and by when. Rooms with free cancellation give a deadline, and after that deadline the hotel may charge for some or all of the stay.

Non-refundable rooms are usually cheaper but cannot be cancelled. Check the room’s conditions before you book, as they are the hotel’s rules.

Typically check-in is from 3pm and check-out is by 11am, though the hotel confirms the exact times. Arriving earlier or leaving later is at the hotel’s discretion.

If you are arriving late at night, tell us and we will let the hotel know.

Yes. Requests such as a high floor, a quiet room or twin beds can be passed to the hotel, though the hotel decides what it can offer on the day.

Call or email us with your booking reference and the request, and we will pass it on.

Your booking confirmation carries your booking reference, which looks like 255-1234567, together with the hotel name and address, your dates and room, and the cancellation conditions for that room.

You can reopen the booking at any time on the My trips page using that reference and the guest surname.

Hotels set their own rules for children, including cots and extra beds, and the rules differ from one property to the next.

Tell us the ages of the children before you book and we will check what the hotel allows.

If you are browsing from outside the UK, prices can display in your local currency at today’s rate so they are easier to read. Payment itself is always taken in pounds.

The pound total is shown before you pay, and your card provider handles the conversion.

We take Visa, Mastercard and American Express cards, and payment is taken in full when you book. We do not charge card fees.

The prices on the site are guide prices. Our team confirms the fare and the total with you before we book.

If the airline reprices before we ticket, we tell you the new total and ask before charging. We never charge a price you have not seen and agreed to.

Your booking confirmation shows what you paid, including the fare, taxes and any extras as separate lines. If you need a separate receipt for expenses, email us with your booking reference and we will send one.

Your flight is booked with the airline through us, an IATA accredited agent, number 91201434. Your contract for the flight itself is with the airline, and our job is to arrange the booking properly and look after you when things change.

Accreditation is checkable with IATA using our number.

ATOL protection applies where your booking forms a package. Flight only bookings are not ATOL protected, which is true wherever you buy a standalone airline ticket.

We tell you clearly before you pay whether your booking is a package.

Your ticket is a contract with the airline, so if an airline stops flying your options depend on whether the booking was a package and on what the airline offers.

Call us as soon as you hear. We will tell you where you stand and help you pursue whatever you are entitled to.

You receive 500 points when you create an account, then 5 points for every pound you book, flights and hotels alike. Points are credited when the booking is made and appear in your account straight away.

Share your invite link with a friend. Once they sign up and make their first booking, flight or hotel, you each receive 1,000 points.

The bonus is paid once per referred friend.

Nothing yet. Points cannot be spent for now, but everything you earn stays visible in your account and is kept for when spending opens.

Points have no cash value and cannot be transferred.

Send us the route, the dates, how many are going and a number to reach you. Our team prices the whole party, taxes included, and calls you back Mon to Sat, 8am to 8pm UK. If the price works for you, we book everyone on that call.

A group is two to nine travellers aged 12 and over, on one route and one set of dates. For children or infants, or for ten or more, call us on 020 7993 8474.

Before we book, nothing is held or paid, so tell us and we price the party again.

After booking, the fare rules on the ticket apply to that seat. Call us and we will read the rules on your exact ticket and tell you what is possible.